TERMS OF SERVICE
Splash Sanitation LLC
Effective Date: July 19, 2026
These Terms of Service govern the services provided by Splash Sanitation LLC (“Splash Sanitation”). By scheduling, purchasing, booking, or using our services, you (“Customer”) agree to these Terms.
These Terms, together with any service-specific terms, operating rules, policies, price schedules, estimates, or other supplemental documents expressly incorporated herein, constitute the agreement between Splash Sanitation and the Customer regarding the services provided.
1. Services
Splash Sanitation provides professional residential and commercial cleaning services, including but not limited to trash bin cleaning and sanitation, pressure washing, soft washing, house washing, roof cleaning, driveway cleaning, sidewalk cleaning, patio cleaning, pool deck cleaning, fence cleaning, commercial exterior cleaning, dumpster cleaning, gutter cleaning, and other related exterior maintenance services as described on our websites and promotional materials.
2. Appointments, Scheduling & Cancellations
Appointments must be scheduled in advance.
Cancellations or rescheduling requests for individually scheduled exterior cleaning services should be made at least 24 hours before the scheduled service. Missed appointments or cancellations made with less than 24 hours' notice may be subject to a cancellation fee.
Recurring trash bin cleaning services are performed according to Splash Sanitation's established neighborhood routes and are subject to the additional terms in Section 8 below.
Weather conditions may require services to be postponed or rescheduled for the safety of our team and protection of the Customer's property. If weather prevents Splash Sanitation from performing a scheduled service, the Customer will be notified and the service will be rescheduled when practical.
3. Pricing & Payments
Pricing will be provided before work begins or at the time a Customer selects a published service plan.
Payment is due upon completion of service unless the Customer has enrolled in an automatically billed service plan or otherwise agreed to different payment terms in writing.
Splash Sanitation accepts approved forms of payment, including major credit and debit cards and other payment methods offered at the time of purchase.
Customers enrolled in recurring services authorize Splash Sanitation to automatically charge the payment method on file according to the billing frequency of the selected service plan.
Splash Sanitation reserves the right to change prices or institute new charges for its services. Customers enrolled in recurring service will be notified of applicable rate changes. Continued use of the service after such notice constitutes acceptance of the modified pricing.
Membership or service-plan discounts apply only while the applicable plan remains active and in good standing.
4. Late & Default Payments
A $15 late fee may apply if payment is more than seven (7) days past due. A credit hold may be placed on the Customer's account until the balance is brought current.
After fourteen (14) days of past-due nonpayment, an account may be considered delinquent. Delinquent accounts may be suspended and no further services scheduled until the account has been returned to good standing.
Splash Sanitation reserves the right to suspend or terminate service upon rejection of a credit or debit card charge, chargeback, or other failure of payment when Splash Sanitation believes the Customer remains responsible for the charge.
These rights are in addition to any other rights or remedies available to Splash Sanitation.
5. General Customer Responsibilities
To ensure safe and efficient service, Customers agree to:
- Provide clear and safe access to all service areas.
- Remove vehicles, outdoor furniture, decorations, and other obstacles from the work area when possible.
- Secure pets and notify Splash Sanitation of any potential hazards.
- Inform Splash Sanitation in advance of any delicate, damaged, deteriorated, or fragile surfaces or areas requiring special attention.
- Ensure a working outdoor water source is available when required for the scheduled service unless alternative arrangements have been made.
Additional requirements applicable specifically to trash bin cleaning are contained in Section 8.
6. Exterior Cleaning — Property Conditions & Liability
Splash Sanitation exercises reasonable care while performing all services. However, Splash Sanitation is not responsible for pre-existing damage or deterioration, including but not limited to oxidation, loose or failing paint, cracked concrete, failing mortar, damaged siding, deteriorated wood, improperly installed materials, or other structural or surface defects.
Splash Sanitation is not liable for damage resulting from unsafe property conditions, undisclosed defects, or circumstances beyond its reasonable control.
Certain stains, discoloration, oxidation, rust, biological growth, or environmental damage may not be fully removable. Splash Sanitation does not guarantee complete removal of every stain or discoloration.
7. Satisfaction Guarantee
Customer satisfaction is important to us. If you are not satisfied with a completed service, please notify Splash Sanitation within 24 hours of completion. We will inspect the concern and make reasonable efforts to correct issues related to the quality of our workmanship.
8. Additional Terms for Trash Bin Cleaning Services
Customers may enroll in one of Splash Sanitation's available trash bin cleaning options, including monthly, quarterly, or one-time service.
For recurring subscription service, a minimum of three (3) cleanings is required. If a Customer cancels a recurring subscription before receiving the required three cleanings, the Customer remains responsible for the charges associated with the three-cleaning minimum.
Once a Customer has received and paid for three (3) cleanings under a subscription service, the service plan may be canceled with 30 days' notice without further obligation.
Bin Placement & Availability
Trash bins must be readily available for service and placed at the curb unless special arrangements have been made with Splash Sanitation in advance.
After cleaning, bins will generally remain at the end of the driveway and may be identified with a Splash Sanitation service tag unless other arrangements have been made.
If the Customer knows that bins will not be available for a scheduled cleaning, it is the Customer's responsibility to notify Splash Sanitation by 9:00 PM the night before service.
Bin Contents & Condition
All trash remaining in bins must be bagged and tied.
Trash bins must be free of:
- Unbagged animal waste and fecal material.
- Chemicals, paint, glue, adhesives, or hazardous waste of any kind.
- Building materials including plaster, stucco, concrete, or similar materials.
- Loose leaves, branches, or other waste that has not been bagged and tied.
Splash Sanitation provides trash bin cleaning and sanitation and is not a bin restoration or detailing service. Splash Sanitation is not responsible for permanent staining, discoloration, paint, oil, grease, adhesives, damage, or other conditions that cannot reasonably be removed through the normal cleaning process.
Bins Not Ready for Service
If Splash Sanitation arrives for a scheduled service and the required conditions are not met, the cleaning may not be completed.
If the truck and crew arrive without having received advance notice that the bins are unavailable or not ready for service, the Customer may be charged a $20 service fee per stop to cover costs associated with the scheduled visit.
Customers receive service reminders by email and/or text when available and should respond to those reminders when bins will not be ready.
Recurring Routes & Missed Cleanings
Recurring trash bin cleaning is performed according to established neighborhood routes. Splash Sanitation generally services each neighborhood no more frequently than once per month for logistical and scheduling purposes and does not routinely return to neighborhoods on a weekly or bi-weekly basis.
Customer-requested rescheduling of a missed recurring cleaning may not be available. The Customer may request an additional cleaning, which may be billed as a special cleaning visit.
If Splash Sanitation is responsible for missing a scheduled cleaning, Splash Sanitation will make reasonable efforts to perform the service on the next available neighborhood visit. If that is not practical or possible, the Customer will receive a credit for the missed service.
9. Referrals
When a subscription Customer refers a new Customer who has not previously received Splash Sanitation service and the new Customer enrolls in a qualifying subscription service, Splash Sanitation may provide the referring Customer with one (1) complimentary cleaning for up to two bins as a gesture of appreciation.
One-time services do not qualify for the referral program unless otherwise stated by Splash Sanitation.
10. Refusal or Termination of Service
Splash Sanitation reserves the right to refuse, suspend, or discontinue service when:
- Property or service conditions present a safety hazard.
- A Customer engages in abusive, threatening, or inappropriate behavior.
- Required access or utilities are unavailable.
- The Customer fails to comply with applicable service requirements.
- The Customer's account is delinquent.
- Circumstances arise that make completion of the service unsafe, impractical, or unreasonable.
11. Modifications to Services or Terms
Splash Sanitation reserves the right to modify its services, service procedures, routes, policies, or other aspects of service when reasonably necessary for the operation and improvement of its service program.
Splash Sanitation may amend these Terms by posting revised Terms on its website and/or notifying Customers using the contact information provided to Splash Sanitation.
Continued use of Splash Sanitation's services after revised Terms become effective constitutes acceptance of those Terms.
12. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles.
13. Contact
Questions regarding these Terms of Service may be directed to:
Splash Sanitation LLC
Phone: (469) 230-1117